After installing Microsoft Office Web Apps on a SharePoint 2010 server, I got an error when displaying a word (*.docx) file:

 

Error
An unexpected error has occurred.

Troubleshoot issues with Microsoft SharePoint Foundation.

Correlation ID: 848a2b82-a1a4-4faf-895e-1451464fa3b0

Date and Time: 3/10/2010 8:18:03 AM

 

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After activating the Microsoft Office Web Apps feature on the site collection:

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this error was resolved and Microsoft Office Word online started to show, but with a new error:

Word Web App cannot open this document for viewing due to an unexpected error.  To view this document, open it in Microsoft Word.
Error Id: 557be21f-f14d-4c76-9be5-d07f2a04b8f9, 20100310083103

 

This was because you need some additional steps when installing Microsoft Office Web App on a DC, see:

http://sharepoint2010blog.blogspot.com/2010/01/error-in-office-web-apps-when.html

 

But the error was not resolved:

Word Web App cannot open this document for viewing due to an unexpected error.  To view this document, open it in Microsoft Word.
Error Id: 3b5ec400-4f95-495b-b663-320b9b9692be, 20100310124900

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Followed the steps on:

http://blogs.msdn.com/opal/archive/2009/11/16/installation-notice-for-sharepoint-2010-public-beta.aspx

Followed the steps on:

http://dirkvandenberghe.com/archive/2009/12/25/sharepoint-2010-office-web-apps-on-a-single-server-sharepoint-foundation-gt-issues-and-fixes.aspx

Followed the steps on:

http://blah.winsmarts.com/2009-11-SharePoint_2010_Development_Environment_-and-ndash;_Practical_Tips.aspx

 

But the error still was not resolved, I am know rebuilding my server and starting from scratch, following the guide:
http://blogs.architectingconnectedsystems.com/blogs/cjg/archive/2009/11/28/SharePoint-2010-_2D00_-Step-by-Step-Install.aspx

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2 Comments on Errors after installing Microsoft Office Web Apps

  1. Bismarck says:

    This is because the Office Web Apps apparently need to execute under the Farm Service Account. Just go to “Manage Service Accounts” in Central Administration and change the Word, Excel, Powerpoint, Access services to use the Farm Service Account that you used to install SharePoint.

  2. Fran says:

    don’t know what version UR running but I do not see any link in 2010 “Manage Service Accounts” in CA. When I select the account a& click manage from the ribbon there is no option to change the account that it runs under.

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